Refund and Return Policy

Last updated: 9 November 2026

At Iv San Bernard Netherlands, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.

1. 14-Day Right of Withdrawal

If you are a consumer purchasing online within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us within 14 days of receiving your goods.

After notifying us, you have another 14 days to return the products.

2. Return Conditions

Returned products should be:

• Unused and unopened.
• In their original packaging.
• Complete and in the same condition as received.
• Accompanied by proof of purchase.

Please note that products must not have been used beyond what is necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from excessive handling.

3. Return Shipping Costs

Iv San Bernard Netherlands (JAKORA) covers the return shipping costs.

If your return request is approved, we will provide you with a prepaid return shipping label and instructions on how to send your package back.

Please contact us before sending any items. Returns sent without prior approval may not be processed.

4. How to Request a Return

To request a return, please complete the form on our Return page.

Alternatively, contact us at:

Email: info@ivsanbernard.nl

Please include your order number and the reason for your return.

5. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If an item is damaged, defective or incorrect, contact us as soon as possible at info@ivsanbernard.nl.

We will arrange an appropriate solution at no additional cost to you, in accordance with applicable consumer protection laws.

6. Non-Returnable Products

For health protection and hygiene reasons, sealed products that are not suitable for return once unsealed may be excluded from the right of withdrawal after their protective seal has been broken.

This applies only where the legal conditions for the hygiene exception are met.

Other statutory exceptions to the right of withdrawal may also apply.

Nothing in this policy limits your statutory consumer rights.

7. Refunds

Once we receive and inspect your returned items, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

We will refund all amounts required by applicable law, including the standard initial delivery costs where applicable.

Refunds will be processed without undue delay and no later than 14 days after we are informed of your decision to withdraw.

However, we may withhold the refund until we have received the returned goods or you have provided proof that the goods have been sent back, whichever occurs first.

8. Return Address

Iv San Bernard Netherlands
430 Dorpsstraat
1566 BT Assendelft
The Netherlands

For any questions regarding returns or refunds, please contact:

info@ivsanbernard.nl